Privacy Policy

This Statement is effective as of March 2022.

Your privacy is important to Nightingales; maintaining your trust is paramount to us.
This Statement discloses the information practices for Nightingales, from what type of information about our Web sites’ users is gathered and tracked to how the information is used, shared or otherwise processed offline. It also describes how cookies, web beacons and other technologies may be used.

From time to time, we may supplement this Statement with additional information relating to a particular interaction we have with you.

Payment terms

The Website provides a portal to pay private patient invoices online. The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and telephone numbers are not sold or made known to third parties except those required to complete the payment request. Card details are not kept by the Provider under any circumstances.

Online Payment – Opayo Payment Gateway

When making a card payment the data you enter is encrypted then sent to Opayo for them to fulfil your request.  Card Holders may go to to view their security policies.

Refund Policy

Refunds will be issued within 30 days of a request.
Any complaints regarding the service provided through this e-commerce facility should be directed to the The Manager, Nightingales, The Center, 201-203 London Road, East Grinstead. RH19 1HA. or to

Collection of Personal Information

You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to register with our company, to process card payments, or to do business with us.

If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.

We may also collect information relating to your use of our Web site. For example, when you visit our Web site we may log certain information that your browser sends us, such as your IP address, browser type and language, access time, and referring Web site addresses, and we may collect information about the pages you view within our sites.

The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.


Cookies are small text files that are placed on your computer by websites that you visit to identify you. They are widely used in order to make websites work, or work more efficiently, as well as to provide relevant information to you.

The table below explains the cookies we use and why.

Type Cookie Name Domain Purpose Duration
Necessary CookieControl A cookie used to check if visitors have been made aware of this cookie policy and store their cookie preferences. 3 months
Analytics _gid This is a tracking cookie associated with Google Analytics. It stores and update a unique value for each page visited. Session
Analytics _ga This is a tracking cookie which allows Google Analytics to distinguish unique users. 2 years
Analytics _gat_gtag_* This is a tracking cookie that allows Google Analytics to throttle the request rate. 10 mins
Analytics _ga Used by our endpage to display a message after the respondent submits the form Session
Marketing ep201 Saves user states across page requests when completing a web-based form. 1 day
Marketing ep202 Saves user states across page requests when completing a web-based form. 3 months
Marketing endpage Used by our endpage to display a message after the respondent submits the form Session

Use of Personal Information

The following paragraph describes how Nightingales may use your personal information.

Personalizing your Experience on our Web Sites

We may use information we collect about you to provide you with a personalised experience on our Web sites making navigation on our sites easier.

Information Security and Accuracy

We intend to protect your personal information and to maintain its accuracy. Nightingales implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. We also require that our suppliers protect such information from unauthorized access, use and disclosure.

We will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes or complete your request.

Online Advertising

Nightingales does not deliver third party online advertisements on our Web site. We have also engaged with certain third parties to manage some of our advertising on other sites. These third parties may use cookies and Web beacons to collect information (such as your IP address) about your activities on Nightingales Web sites.

Notification of Changes

We will post a notice for 30 days at the top of this page notifying users when this Privacy Statement is updated or modified in a material way. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you, and you will have a choice as to whether or not we can use your personal information in such a way.

Privacy Questions and Access

If you have a question about this Privacy Statement or Nightingales' handling of your information, you can send an email to
You can also contact us at:
Nightingales Medical Billing Ltd. 11 Queen's Rd, Brentwood CM14 4HE

If you become aware the information you have provided us is incorrect and you would like us to correct it, contact us on 01342 316 239.

Before we are able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will contact you within 30 days of your request.